The X500/X502 does not have the ability to scan via USB to a Macintosh computer.
The X500/X502 has the ability to scan via the network using either Scan to PC, Scan to FTP, or Scan to Email. Click here for more information.
Please contact Lexmark Technical Support for additional assistance. When calling for service you will need to know your printer model type and serial number. If you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician asks you to perform a task involving the printer.