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Misrouted Messenger Action E-mails in MarkVision Professional 11.1; Change in SMTP Server Address

Document ID:SO4175

Usergroup :External


Wrong smtp server; Messenger actions routed to wrong server; Actions not routing properly; Misrouted e-mails with MarkVision Professional 11.1; Messenger smtp gateway shows correctly; Change in smtp gateway


How to change the smtp gateway; MarkVision Professional 11.1


What You May See

MarkVision 11.1 Messenger e-mail 'Actions' are being routed to the wrong SMTP (e-mail) server. 

Background Information

The following was observed after a Messenger 'Action' was created or modified with a new, or different, SMTP server address.
  • - Previous 'Actions' have been removed or updated to the correct SMTP server address.
  • - The summary of individual 'Actions' shows the correct SMTP server address.  Click here for image.   
  • - Not all Messenger e-mails are going to the wrong server.
  • - A similar fix for 'Deleted Actions' in MarkVision 11 will not work for this issue in MVP 11.1.  Click here for reference only.

Messenger Actions E-mail Fix

NOTE:  You will lose all configured 'actions' after performing this procedure. Step 2 makes a backup of these actions in case re-entry of the data is necessary. 
Step Action
  1 Stop the MarkVision  Server. To do this, click Start, Settings, Control Panel, Administrative Tools, Services
  2 Copy the serviceManager._persistentData.Action.elm file to another location for backup purposes.  This file is found under ...Lexmark\MarkVision Server\granite\data
  3 Delete the serviceManager._persistentData.Action.elm file. This file is also found under   ...Lexmark\MarkVision  Server\granite\data.  
  4 Start the MarkVision server. 
Create new 'Actions' and verify that e-mails are now going to the correct e-mail server. 

Still Need Help? 

Please contact Lexmark Technical Support for additional assistance.  NOTE: When calling for service, you will need to know your printer model type and serial number.
Pease call from near the MVP server in case the technician asks you to perform a task involving this application.   

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