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Communication Problems Due to Windows Firewall Exceptions Not Being Selected for Lexmark |
Document ID:SO4167 |
| Properties |
Problem
Cannot print; Not able to print; Not able to scan; Install successful but not printing; Communication problems due to Windows firewall; Windows firewall exceptions
Environment
How to check firewall settings; How to check Lexmark firewall exceptions; How to check exceptions; Lexmark X2450; Lexmark X4610; Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista
Solution
What you will see
If the printer software is installed while the Windows firewall is turned off, a communication problem can ensue between the printer and the computer.
Proposed solution
Set the exceptions manually to ensure that the Lexmark exceptions have been selected.
Procedure: Set the exceptions manually
Steps Windows XP Windows Vista Image 1
Click the Start button.Click the Windows logo start button. ... 2 Click Control Panel. Click Control Panel on the right-hand side of the available start options. ... 3
Category view:
Click on Security Center. Under Manage Security Settings for:, click on Windows Firewall.
Classic view:
Double-click on Windows Firewall.
Vista category view:
Click Security, Windows Firewall, Change Settings.
Classic view:
Double-click on Windows Firewall, then click on Change Settings.
Observe the message Windows needs your permission to continue, and click Continue. NOTE: Any link or program with the Windows security shield (see image to the right) requires an administrator password unless you are logged on as administrator.4 Click the Exceptions tab in the Windows Firewall Settings screen. Click the Exceptions tab in the Windows Firewall Settings screen. ... 5
Verify that the following entries are all selected:
- -Lexmark printer_name (e.g. 2500, 7300) Series Server
- -BorgListener
- -Job Status Window Interface
- -Lexmark Communications System
- -Lexmark Device Monitor
- -Lexmark Productivity Studio / Imaging Studio
If any of these entrie is not selected, click the check box to select it and then click Apply.
Verify that the following entries are all selected:
- -Lexmark printer_name (e.g. 2500, 7300) Series Server
- -BorgListener
- -Job Status Window Interface
- -Lexmark Communications System
- -Lexmark Device Monitor
- -Lexmark Productivity Studio / Imaging Studio
If any of these entrie is not selected, click the check box to select it and then click Apply.Image
NOTE: Leaving the Windows firewall turned off is not recommended unless you are actively running third-party firewall software solutions. Third-party applications can also cause network communication issues. Click here for an article describing this possibility.
Still have questions?
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model type and serial number.
Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.