Scan-to-PC Files Not Appearing in Destination Directory within Windows Vista; IE 7 'Protected Mode' Prevents Writing to Destination Folders
|3100||3200||Lexmark 4600 MFP|
|Lexmark X422 MFP||Lexmark X443||Lexmark X500 Series||Lexmark X520|
|Lexmark X522||Lexmark X522s||Lexmark X620e||Lexmark X630|
|Lexmark X632||Lexmark X634e||Lexmark X642e||Lexmark X644e|
|Lexmark X646e||Lexmark X752e MFP||Lexmark X762e MFP||Lexmark X772e MFP|
|Lexmark X830e MFP||Lexmark X832e MFP||Lexmark X850e MFP||Lexmark X912e MFP|
|Lexmark X940e||Lexmark X945e||OptraImage 10||OptraImage 10m|
|OptraImage 15||OptraImage 15m||OptraImage 222||OptraImage 24|
|OptraImage 242||OptraImage 24m||OptraImage 322||OptraImage 524|
When performing a Scan-to-PC from IE 7 within Window Vista, the scanned image file cannot be found in the configured/determined destination directory. The MFP(D) and Java-based listener show no signs of failure.
Protected Mode in Internet Explorer 7 and Windows Vista protects users from malicious web attacks using a low, medium, and high integrity hierarchy. When in protected mode, IE 7 (a low integrity process) cannot write to high integrity mandated locations; however, IE 7 can write to folders, files, and registry keys that have been assigned a low integrity mandatory label - the new low integrity Temporary Internet files folder, History folder, Cookies folder, Favorites folder, and Windows temp(orary) folders. For a comprehensive explanation of "Protected Mode", click here.
Illustration found under Tools > Internet Options > Security tab.
There are three solutions to this issue:
- - Under Tools > Internet Options > Security, turn OFF 'Protected Mode' for each of the affected zones. IE 7 will then function similarly to previous versions of Internet Explorer.
- - Under Tools > Internet Options > Security > Trusted sites > Sites button, add your your printer's URL (http://mfp_ip_address, where mfp_ip_address is the IP address of the printer) to the list of Trusted sites and click Add. NOTE: MFD host name name entry is optional.
- - Write to one of the above-mentioned folders that is considered to have a low mandatory integrity level, i.e. temporary Internet files folder, History folder, Cookies folder, Favorites folder and Windows temporary folders.
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model/machine type and serial number.
Please call from near the computer and printer in case the technician asks you to perform a task involving of these devices.