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Scan-to-PC Files Not Appearing in Destination Directory within Windows Vista; IE 7 'Protected Mode' Prevents Writing to Destination Folders

Document ID:SO4126
 
  Properties  

Problem

No file; Missing file; File missing; Scan failure; PC  scan failure

Environment

How to scan using Windows Vista; Microsoft Windows Vista; X632e MFP; X502 MFP; X350d MFP; X502 MFP; X350d MFP; X34x Family; X34x Family

Solution

What you will see

When performing a Scan-to-PC from IE 7 within Window Vista, the scanned image file cannot be found in the configured/determined destination directory. The MFP(D) and Java-based listener show no signs of failure.  

Explanation 

Protected Mode in Internet Explorer 7 and Windows Vista protects users from malicious web attacks using a low, medium, and high integrity hierarchy. When in protected mode, IE 7 (a low integrity process) cannot write to high integrity mandated locations; however, IE 7 can write to folders, files, and registry keys that have been assigned a low integrity mandatory label - the new low integrity Temporary Internet files folder, History folder, Cookies folder, Favorites folder, and Windows temp(orary) folders. For a comprehensive explanation of "Protected Mode", click here.  
Illustration found under Tools > Internet Options > Security tab.
 

Solution(s)

There are three solutions to this issue:
  • - Under Tools > Internet Options > Security, turn OFF 'Protected Mode' for each of the affected zones. IE 7 will then function similarly to previous versions of Internet Explorer.
  • - Under Tools > Internet Options > Security > Trusted sites > Sites button, add your your printer's URL (http://mfp_ip_address, where mfp_ip_address is the IP address of the printer) to the list of Trusted sites and click AddNOTE:  MFD host name name entry is optional.
  • - Write to one of the above-mentioned folders that is considered to have a low mandatory integrity level, i.e. temporary Internet files folder, History folder, Cookies folder, Favorites folder and Windows temporary folders. 

Still need help? 

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support, you will need to know your printer model/machine type and serial number
Please call from near the computer and printer in case the technician asks you to perform a task involving of these devices.    

 

 


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