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Scanback Utility Not Working with the X34Xn Multifunction Printer |
Document ID:SO4006 |
| Properties |
Environment
Scanback does not retrieve file; Scanback failing; Support network scanning; X34x Family
Solution
What you will see
Explanation
Workaround
Still need help?
After you select the profile from the X342n operator panel, scanback will state "retrieving file". The file never appears.
Explanation
This is working as designed. Scanback is not supported on the X342n printer.
Workaround
If you need to scan to your computer, you can choose one of the following methods:
- Temporary profile from a PC using the QLINK application (USB attached)
- Scan to PC using network TWAIN (n models only)
- Scan to PC using the web applet (n models only)
Still need help?
Please contact Lexmark Technical Support for additional information. NOTE: When calling for support you will need to know your printer model type and serial number.
Please call from near the printer in case the technician asks you to perform a task involving the printer.