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Missing, Partial, or Faded Color Planes on a Lexmark C770, C772, C780, or C782

Document ID:SO3978

Usergroup :External


Fading; Fading color; Incorrect colors; Poor color quality; Print quality issues; Void on left side of page; Void arcs; Faded color planes; Partial color plane; Missing color planes


Print quality; First Transfer Roller (FTR) springs



Faded print  is usually caused by a toner cartridge that is near the end of its functional life.  In some cases, this issue results from incorrect installation of the toner cartridges. 


Click here, here, here, and here to view examples of this print quality issue.

What to do

Follow the steps below to resolve your print quality issue.
Print the Menu Settings Page(s) to determine if any of your supplies are low.

  • If any of your supplies are low, they will need to be replaced to ensure optimal print quality.

  • If none of your supplies are low, continue to step 2.
2Make sure you are using media within specification for your printer and that your printer's operating environment is within acceptable ranges of air temperature and humidity.
3Remove the toner cartridges and inspect them for damage or for any debris that may have become stuck in them.
4While the cartridges are out of the printer, examine the inside of the printer for any media that may have remained in the paper path.
Remove the image transfer unit (ITU) and then reinstall it. Make sure it is seated into the printer completely.

For instructions on how to remove and install the ITU, click here.
6Gently  shake the toner cartridges and place them back in the printer.
7Print the Print Quality Pages from the printer's Configuration Menu to see if the print quality is now acceptable.
8If the issue persists, contact Lexmark Technical Support.

Contacting Lexmark

 If you contact Lexmark Technical Support for service, you will need to know your printer model type and serial number.
Please call from near the printer in case the technician asks you to perform a task involving the printer.

Please enter the email address you would like to send a copy of this page to.