Faded print is usually caused by a toner cartridge that is near the end of its functional life. In some cases, this issue results from incorrect installation of the toner cartridges.
Follow the steps below to resolve your print quality issue.
Step Action 1
Print the Menu Settings Page(s) to determine if any of your supplies are low.
- If any of your supplies are low, they will need to be replaced to ensure optimal print quality.
- If none of your supplies are low, continue to step 2.
2 Make sure you are using media within specification for your printer and that your printer's operating environment is within acceptable ranges of air temperature and humidity. 3 Remove the toner cartridges and inspect them for damage or for any debris that may have become stuck in them. 4 While the cartridges are out of the printer, examine the inside of the printer for any media that may have remained in the paper path. 5
Remove the image transfer unit (ITU) and then reinstall it. Make sure it is seated into the printer completely.
For instructions on how to remove and install the ITU, click here.
6 Gently shake the toner cartridges and place them back in the printer. 7 Print the Print Quality Pages from the printer's Configuration Menu to see if the print quality is now acceptable. 8 If the issue persists, contact Lexmark Technical Support.
If you contact Lexmark Technical Support for service, you will need to know your printer model type and serial number.
Please call from near the printer in case the technician asks you to perform a task involving the printer.