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Communication Error While Trying to Print on 2007 Wireless Products

Document ID:SO3924
 
  Properties  

Problem

Communication error when trying to print; Port has to be manually selected; Correct printer icon has to be manually selected ; Wireless setup; Wireless port not selected; USB port not selected

Environment

Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista

Solution

What you will see

After the printer has been installed wirelessly, sending a print job results in a No Communications error.

Explanation

There are three sets of circumstances in which this can happen, as outlined below.
Scenario 1
The user installs via a 'green light' configuration, i.e. the printer has already been installed and the internal network adapter (INA) has been configured and is connected to an access point. The printer is then installed on a second or third PC.
  • A single printer icon will be created in the Printer and Faxes folder and automatically configured to the wireless port.  
  • If the user later decides to connect via  the USB cable, a second printer icon, Copy 1, will be created for the USB port in the Printer and Faxes folder. 
  • When the user tries to print, a communication error appears.

Scenario 2
The user installs via an 'orange light' configuration, i.e. the printer is being installed for the first time.

  • A single print object will be created and configured to the wireless port. If you later connect the USB cable, you must manually change the configuration from the wireless port to the USB port.
  • If the user later decides to connect via the USB cable, a second printer icon will not be created for the USB port in the Printer and Faxes folder. 
  • When the user tries to print, a communication error appears.

Scenario 3
The product installation is successful but the printer never prints, or the product displays the no communication error message during installation of software driver.  This can be attributed to several factors, including: 


  • Third-party software firewalls

  • Operating system firewalls

  • Hardware-based firewalls such as those found on a wireless router    

What to do

Scenario 1
Select the correct printer icon name, depending on your configuration (wireless or USB):
  • XP users:  Click Start > Printers and Faxes.
  • XP Classic Mode users:  Click Start > Settings > Printers and Faxes.
  • Windows Vista users:  Windows logo Start > Control Panel > Hardware and Sound > Printers.



Scenario 2
Select the correct printer icon name, depending on your configuration (wireless or USB):
  • XP users:   Click Start > Printers and Faxes.
  • XP Classic Mode users: Click Start > Settings > Printers and Faxes.
  • Windows Vista users:  Windows logo Start > Control Panel > Hardware and Sound > Printers.
     

Scenario 3
Various steps can be taken to determine whether or not the communication error is connected to software or hardware firewall  settings. For example: 

  1. Disable firewall protection during installation or after the installation to see if the symptoms subside. Please contact the firewall application vendor for assistance or click here for a related article. 
     

  2. Check the operating system firewall settings to verify that exceptions exist for Lexmark communication software. Please consult the operating system documentation or support services for instructions on how to disable, or allow exceptions for, Lexmark software.   
     

  3. Access the documentation or router web page for your router/access point to identify the existence of firewall settings, and either create an exception or disable the router firewall. Please refer to your router/access point documentation.

Still need help?

If you have any further questions about this issue, please contact Lexmark Technical Support.  NOTE: When calling for service you will need to know your printer model type and serial number
Please call from near the printer in case the technician asks you to perform a task involving the printer.


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