Thank you for your feedback

230.xx Paper Jam on the Lexmark C780, C782 or X782e Color Laser Printer

Document ID:SO3919

Usergroup :External


230 jam; Paper jam; Duplex jam; Area E jam; Area J jam



A 230.xx paper jam indicates that paper is stuck in one of two areas:

    • Area E
    • Area J
After checking and clearing these areas as instructed below, make sure all print covers, doors, and trays are closed, and then press the  button to resume printing.

The printer also displays Pages Jammed. Be sure to remove all the jammed pages before pressing .



Check Area E


Step Action Illustration
1 Pull the duplex tray E completely out. Look inside the printer and remove any paper caught in the rollers. Also, look up above the rollers as some jams may have occurred there.
2 Reinstall the duplex tray E in the printer.
Did this resolve the jam?

Yes: The error is resolved.
No: Continue to Area J.



Check Area J


Step Action Illustration
1 Remove the duplex tray J. Remove any jammed paper.
2 Reinstall duplex tray J.
Did this resolve the jam?

Yes: the error is resolved.
No: Continue to Contacting Lexmark.



Still Need Help?

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service you will need to know your printer model type and serial number (SN). If you need help locating your printer's model type and serial numberclick here.

Please call from near the printer in case the technician asks you to perform a task involving the printer.


Please enter the email address you would like to send a copy of this page to.