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250.xx Paper Jam on the Lexmark C780, C782 or X782e Color Laser Printer

Document ID:SO3917

Usergroup :External


250 jam; Paper jam; Multipurpose tray jam; Area D jam; Area A jam



The 250 paper jam indicates that paper is stuck in one of the following areas:

    • Area A
    • Area D
After checking and clearing these areas as instructed below, make sure all print covers, doors, and trays are closed, and then press the  button to resume printing.

NOTE: The printer also displays Pages Jammed. Be sure to remove all the jammed pages before pressing .



Area A


Step Action Illustration
1 Release the levers on the multipurpose feeder and lay it flat.
2 Press the pick assembly release lever, and remove all media and jams.
3 Return the multipurpose feeder to the working position and reload your media.
Did this resolve the jam?

Yes: The error is resolved.
No: Continue to Area D.



Area D

Step Action Illustration
1 Open the front access door. N/A

Hold down the front access door. Remove any jams in the rollers under the Image Transfer Unit

Note: Any image printed on the jammed paper will not be fused to the page.
Did this clear the paper jam message?

Yes:  The error is resolved.
No: Continue to Contacting Lexmark.



Still Need Help?

Please contact Lexmark Technical Support for additional assistance. Note: When calling for service you will need to know your printer model type and serial number (SN). If you need help locating your printer's model type and serial numberclick here.

Please call from near the printer in case the technician asks you to perform a task involving the printer.


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