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27X.xx Paper Jam on the Lexmark C780, C782 or X782e Color Laser Printer

Document ID:SO3916
 
  Properties  

Problem

270 jam; 271 jam; 272 jam; 273 jam; 274 jam; 275 jam; Paper jam; Mailbox jam

Solution

Overview


 The 27X.xx paper jam indicates that paper is stuck in Area M. After checking and clearing this area as instructed below, make sure all print covers, doors, and trays are closed, and then press the  button to resume printing.

NOTE: The printer also displays Pages Jammed. Be sure to remove all the jammed pages before pressing .

 

 

Area M


Step Action Illustration
1 Open the rear door of the 5-bin mailbox or output expander.
2 Pull the jam straight out and then close the rear door.
Did this resolve the paper jam?

Yes: The error is resolved
No: Please continue to Contacting Lexmark.
N/A

 

 

If the jamming continues


Check the type of print media you are using. Make sure the print media type falls within the recommended guidelines. If you are not already doing so, please try printing on plain copy paper to eliminate any special print media as the cause of the issue. Refer to the Paper and Specialty Media Guide section in the printer's User's Guide  for recommended paper types; click here to download this section (file size: 165KB).

Make sure the output or mailbox option is aligned correctly with the printer.  If there is any slight angle between the printer and the option, it can cause the paper to jam in the option.

 

 

Contacting Lexmark


If you need additional assistance with this issue, please contact Lexmark Technical SupportNOTE: When calling for service you will need your printer model type and serial number(SN). If you need help locating this information, click here.

Please call from near the printer in case the technician asks you to perform a task involving the printer.


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