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Incoming Fax Not Displayed In Full on the Page on the X644e and X646e

Document ID:SO3826

Usergroup :External


Fax not on page; Header cut off; Received fax cut off;
Fax not displayed completely


What you will see

When you receive a fax, part of the sender information at the top of the page is either too high or cut off. 


If the sending fax machine is named “Lexmark”, you can only see the bottom half of the characters of the name and time/date stamp. 

What to do

To resolve this, you need to turn on Auto Reduction. Follow the instructions below.
Using the Web browser:
Step Action  Illustration
  1 Go to the Web browser of the printer.  ...
  2 Click Configuration
  3 Click Fax Settings
  4 Click Analog Fax Setup
  5 Under Fax Receive Settings, place a checkmark next to Auto Reduction.
  6 Click Submit at the bottom of the page.

Using the scanner touchscreen: 
Step Action Illustration
  1 Touch the Menus button.
  2 Touch Settings.
  3 Touch Fax Settings.  
  4 Touch Fax Receive Settings
  5 Change AutoReduction to On.
  6 Touch  .  


Still need help? 

Please contact Lexmark Technical Support for additional information.  NOTE: When calling for support you will need to know your printer model type and serial number. 
Please call from near the printer in case the technician asks you to perform a task involving the printer.

Please enter the email address you would like to send a copy of this page to.