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Clicking Noise from the Scanner and Blue Screen on the X644e/X646e

Document ID:SO3662
 
  Properties  

Problem

Clicking noise; 843 error; Blue screen; Printer not ready

Solution

 What You Will See 

You may encounter one or all of the following problems with your MFP:



    • A clicking noise coming from the back of the unit between the scanner and the printer. 

    • A blue screen on the touch screen; the MFP never comes to a ready state. 

    • An 843 error message.

Explanation

The loud noise is caused by the belt on the scan head jumping the gear.

Resolution

If you encounter these symptoms, please continue to the Contact Lexmark section below.

Contact Lexmark

Please contact Lexmark Technical Support for additional information.  NOTE:  When calling for support you will need to
know your printer model type and serial number. 
Please call from near the printer in case the technician asks you to perform a task involving the printer.


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