MVP 11: Status Ping Fails and Yields a "Not Communicating" Message

Document ID:SO3652
 
  Properties  

Problem

Status ping failing; mDNS disabled; Not communicating

Environment

Microsoft Windows XP Professional x64 Edition; Microsoft Windows Server 2003; Microsoft Windows XP; Microsoft Windows NT, Terminal Server; Microsoft Windows 2000 Advanced Server; Microsoft Windows NT4 server; Microsoft Windows 2000; Infoprint 1534

Solution

Problem Description

Ater an initial device discovery, the following occurs when the application performs a Status Ping (via MarkVision > Administrative Settings > Intervals):

  • If mDNS port (UDP 5353) has been disabled, MVP sets the BiDi status of the device to Not Communicating even though the device is alive and well on the network.

Explanation

 MVP expects the mDNS port to be open at all times on devices that support Lexmark Secure Transport (LST), even though it is not required for management.

Resolution

    1. Download  DevicePingmDNSenable.zip and extract the file.
    2. Install the plug-in on your MVP server.  (For information on how to install MVP plug-ins, click here.)
    3. Reboot your MVP server. (Click here for instructions.)

Still Need Help?

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support, you will need to know the printer model type and serial number. 
Please call from near MVP server in case the technician asks you to perform a task involving MarkVision Professional.   


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