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Cannot Receive Faxes on Lexmark X5410, X5450 and X5470 Printers

Document ID:SO3638

Usergroup :External
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Problem

Cannot receive faxes; Machine rings but doesn't answer the fax call

Environment

Microsoft Windows 98; Microsoft Windows Me; Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows Server 2003; Microsoft Windows XP Professional x64 Edition

Solution


Resolution

If your printer is able to send faxes but unable to receive them, follow the steps below.



    1. Clean the NVRAM and restore the printer to the factory defaults. To do this:


      1. Power off the printer.

      2. Press and hold the Cancel and Start Color buttons and then press the Power button to turn the printer back on. All three buttons must be held down for five seconds.

      3. Release the Power button. The power LED will start flashing.

      4. Release the other two buttons.
         

    2. Set up the printer for faxing:


      1. Select the required values for the following:
        language
        country
        date
        , time, time format
        fax number
        name
        Press the  button after making each selection.

      2. Print an alignment page.
         

    3. Also make sure that:


      • The line cord is connected to the line jack on the back of the printer.

      • The Auto Answer light on the machine is on.

Other Things to Try

If the machine continues to ring but not to answer fax calls, try the following:


  1. If the customer has DSL, check for a filter or other pass-through device as one may be needed.


  2. Change the answering pattern for distinctive ring from any to Single.
    UK and Ireland only: Set the distinctive ring to Double. See this document  for instructions.


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