Installation of Plug-ins for X4600, X64xe and X85xe Causes 'Not Responding' Message in MVP 11.0
|Lexmark 4600 MFP||Lexmark X642e||Lexmark X644e|
|Lexmark X646e||Lexmark X850e MFP||Markvision|
When support plug-ins are installed for the X4600, X64xe and X85xe, the following issues arise:
NOTE: Previously discovered devices do not appear to be affected by the new device support plug-ins.
- Download the file ENUS23284_Not_Communicating _v1.1.zip and unzip it.
- Install the plug-in on your MVP server. (For information on how to install MVP plug-ins, click here.)
- Reboot your MVP server. (Click here for instructions.)
NOTE: This fix is designed to prevent the non-communication issue from occurring after installation of the plug-in. However, if some devices are still not communicating properly, you will have to remove all devices and "rediscover" them in order to solve the issue.
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model and serial number.
Please call from near the printer or computer in case the technician asks you to perform a task involving one of these devices.