The fix attached to this article addresses two issues:
- On all devices:
When a device has once had a password set on it, MVP registers that a password was requested. It will not clear this condition if the password is subsequently removed.
- On recent devices:
The password setting query was done over XML; however, this is not supported for all devices. The plug-in forces MVP to do the query over a supported protocol.
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know the printer model type and serial number.
Please call from near the printer or computer in case the technician asks you to perform a task involving one of the devices.