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MVP 11.0 Requesting Device Password on Non-Password Protected Devices

Document ID:SO3420
 
  Properties  

Problem

MVP requesting device password on non-password protected devices; Password requested on non-password protected devices

Environment

MarkVision Professional (MVP) 11.0; No password is currently set on the device; Devices are not password-protected

Solution

Overview

The fix attached to this article addresses two issues:

  • On all devices:
    When a device has once had a password set on it, MVP registers that a password was requested. It will not clear this condition if the password is subsequently removed.

  • On recent devices:
    The password setting query was done over XML; however, this is not supported for all devices. The plug-in forces MVP to do the query over a supported protocol.

Resolution


    1. Download the file ENUS23285_DevicePasswordFix_v1_1.zip and unzip it.
       

    2. Install the plug-in on your MVP server.  (For information on how to install MVP plug-ins, click here.)
       

    3. Reboot your MVP server. (Click here for instructions.)

Still Need Help?

Please contact Lexmark Technical Support for additional assistance.  NOTE: When calling for support, you will need to know the printer model type and serial number. 
Please call from near the printer or computer in case the technician asks you to perform a task involving one of the devices. 


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