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Screen Freezes on "Scanning..." on the X64X and X85X MFP

Document ID:SO3285


Message: "Scanning..."; Screen freezes


Non-interrupt scan job


What you will see

The screen stays at “Scanning…”  while a print job is printing and a non-interrupt scan job is being executed.

What to do

Turn on interrupt copy.  A copy job will interrupt the print job.
Wait until the print job completes to execute the scan job.
NOTE:  A non-interrupt scan job cannot be cancelled.  If a print job is being executed, it must complete prior to the start of scan job execution. During this time, the "scanning" message may remain on the screen.

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