Did this document help solve your problem?
MVP 11.0: Unable to See the Lexmark C920 Picture When the Front Cover is Opened
Unable to see the picture of the printer when the front cover is opened; The picture of the printer is replaced by a black box when the front cover is opened.
MarkVision Professional (MVP) 11.0; MarkVision Professional 11.0 (MVP) with Service Pack 1
To resolve this issue:
C920 picture plug-in
and unzip it.
Install the plug-in on your MVP server. For information on how to install MVP plug-ins,
Reboot your MVP server. For information on how to restart your MVP server,
Once installed, the plug-in corrects the faulty behavior of the application.
Please enter the email address you would like to send a copy of this page to.