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249 Paper Jam, Check Tray <x> Message on a Lexmark C920

Document ID:SO2908

Usergroup :External
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11/02/17 Properties  

Problem

Error: "249 Paper Jam"; Error: "Check Tray 3"; Error: "Check Tray 5"; Error: "Check T3"; Error: "Check T5"

Environment

This message indicates a jam in the high-capacity feeder. 

Solution

NOTE:  A 249 Paper Jam message on this printer always  indicates that a jam has occurred in the 3000-sheet high-capacity feeder.  However, the sub-message Check Tray may refer to either tray 3 or tray 5 depending on the configuration of your printer.  For example, if you have one  optional 550-sheet paper tray and the optional printer cabinet, the high-capacity feeder will be identified as tray 3.  Conversely, if you have three  optional 550-sheet paper trays and the optional printer base, the high-capacity feeder will be identified as tray 5.
If you are receiving a 243 Paper Jam, Check Tray 3 message, click here for assistance.
As with any paper jam, start by verifying that the following conditions are met:

  • The paper/print media being used is within the printer's specifications. The use of print media outside of the recommended size, type, and weight will lead to frequent jams and poor print quality.
  • The paper/print media is being loaded correctly into the printer's paper trays. Consult the following documents for details:


      • For instructions on loading print media into the 550-sheet standard or optional trays, click here.
      • For instructions on loading print media into the multipurpose feeder, click here.
      • For instructions on loading print media into the 3,000-sheet high-capacity feeder, click here.

To clear a 249 Paper Jam:

  1. Open the top cover.

     

  2. Remove the paper that is jammed.

     
     

  3. Close the top cover.

     

  4. Press .
     

 


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