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200 Paper Jam, Check Area I Message on the Lexmark C920

Document ID:SO2905

Usergroup :External
11/02/17 Properties  


Error: "200 Paper Jam"; Error: "Check Area I"


This message is the result of a jam in one of the output areas of the finisher assembly.


To attempt a resolution for this issue, please refer to the information below.
As with any paper jam, start by verifying that the following conditions are met:

  • The paper/print media being used is within the printer's specifications.  Use of media outside of the recommended size, type, and weight will result in frequent jams and poor print quality.

  • The paper/print media is being loaded correctly into the printer's paper trays.  Refer to the following documents for assistance:

      • For instructions on loading print media into the 550-sheet standard or optional trays, click here.

      • For instructions on loading print media into the multipurpose feeder, click here.

      • For instructions on loading print media into the 3,000-sheet high-capacity feeder, click here.

To clear area I:

  1. Open the finisher top cover and remove any jams you find.


  2. Close the finisher top cover.

  3. Push the finisher release latch (L) in and hold it in that position.


  4. Roll the finisher away from the printer.

  5. Release the latch.

  6. Open the stapler door.


  7. Remove any jams from the accumulator.

  8. Rotate the accumulator knob (K) counterclockwise to move the paper down.

  9. Close the stapler door.


  10. Roll the finisher towards the printer until the finisher locks to the docking pins.

    You will hear a click  when the finisher locks into position.

  11. Press

  12. You must clear any printer paper jams before the printer will resume printing.

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