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MarkVision Professional Stops Collecting Job Statistics on the Printer Hard Drive

Document ID:SO2711
 
  Properties  

Problem

MarkVision Professional stops while collecting data from the printer hard drive; MVP stops while writing job statistics to the SQL database

Environment

MarkVision Professional (MVP) 10.2

Solution

Issue Description

The MVP server hangs while collecting data from the printer hard drive.  As a result, information is not written to the SQL database and the statistics collected are lost.

Resolution


    1. Download this MVP plug-in to your MVP server: DatabasePoolingFIx V1.0.

    2. Install the plug-in. Job data collection from the hard drive will resume and the information will be correctly written to the database.


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