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Primary SMTP Gateway Is Not Reported in MarkVision Professional

Document ID:SO2127

Usergroup :External


Primary SMTP gateway is not reported in MVP


X632e; MarkVision Professional; Simple Mail Transfer Protocol (SMTP); Primary SMTP gateway field set to the SMTP gateway's hostname


If you manage an MFP device through MarkVision Professional (MVP), you will notice that the PrimarySMTPGateway field is displayed in a specific format and can only be entered in this format. You can see this by clicking the help option displayed for that particular field. This format is the generic format for an IP address, and the only valid entries and characters are listed in the help window. Thus, the only supported format for the Primary SMTP field in MVP is the MVP's IP address.


The PrimarySMTPGateway field is located under General Setup in Scan to E-mail.

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