Print quality problems can have different causes. Follow the procedures below to help identify the cause and resolve the quality issue you have encountered.
A new cartridge may clear up your print quality problems if the printer is low on ink.
NOTE: Lexmark printer cartridges do not have ink sensors. The ink levels are produced by a mathematical calculation of ink drops and page counts. The printer writes this information to the win.ini file on your computer. Ink levels can be reset if the printer driver is reinstalled or the printer is told that a new ink cartridge has been installed. Once the ink levels have been reset, there is no way to change them except by printing. Accordingly, even if your computer indicates that a particular cartridge is full, the information may be incorrect and the cartridge may need to be replaced.
Once you have installed a new cartridge and selected New cartridges in the Control Program/Solution Center, the ink levels should be correct.