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MarkVision Professional Reports an "Unknown" Toner Level

Document ID:SO1481

Usergroup :External


Invalid toner status; Toner level on printer menu page = OK; Toner level reported by MVP = Unknown


MarkVision Professional (MVP); Replaced an old cartridge with a brand new one; MarkVision Professional  is working as designed. Because the printer's menu page displays OK for the toner level, MVP will report the cartridge status as Unknown. These printers will report only a toner status of OK until enough pages are printed to display ~95% or less.
The printer must first report the correct toner level on its menu page so that MVP can report the correct percentage.


For the printer to gauge the percentage of toner in a new cartridge correctly, multiple pages must first be printed with the cartridge.

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