Did this document help solve your problem?
Paper Does Not Feed into the Auto Document Feeder
Paper does not feed; Cannot pull paper
Scanning through Auto Document Feeder (ADF); If the pick roller pad is missing or not seated properly, paper will not be pulled into the ADF.
Check the pick roller pad to make sure that it is installed and seated securely.
Please enter the email address you would like to send a copy of this page to.