Thank you for your feedback

Printer Displays "Change Paper" Message During Scan to Copy

Document ID:SO1060

Usergroup :External


Printer is not auto-selecting paper size; Printer prompts to load paper that is already present; Message: "Change Paper"; Message: "Load Paper"


Scan to copy


This fault was corrected in code level 902.023C, patch 1. This fix is also contained in later code releases.
To obtain the latest code, go to controller code for MFP Xxx00.


The following example should illustrate the problem:

  1. Load A4 paper in Tray 1, Tray 2, and Tray 3.

  2. Set Tray 1 to Letterhead, Tray 2 to Card Stock, and Tray 3 to Plain Paper.

  3. Make sure the General Defaults are set to International.

  4. Reboot the MFP.

  5. Now place a sheet of A4 paper in the ADF and press COPY. The copy should  print on plain A4 paper from Tray 3.  However, the printer posts the message Change Tray 2 Plain A4.

Please enter the email address you would like to send a copy of this page to.