Did this document help solve your problem?
Thank you for your feedback
Printer Displays "Change Paper" Message During Scan to Copy
Printer is not auto-selecting paper size; Printer prompts to load paper that is already present; Message: "Change Paper"; Message: "Load Paper"
Scan to copy
This fault was corrected in code level
. This fix is also contained in later code releases.
To obtain the latest code, go to
controller code for MFP Xxx00
The following example should illustrate the problem:
Load A4 paper in Tray 1, Tray 2, and Tray 3.
Set Tray 1 to
, Tray 2 to
, and Tray 3 to
Make sure the
are set to
Reboot the MFP.
Now place a sheet of A4 paper in the ADF and press
. The copy should print on plain A4 paper from Tray 3. However, the printer posts the message
Change Tray 2 Plain A4
Please enter the email address you would like to send a copy of this page to.