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How to Check, Download, and Update with the Latest Lexmark Printer Firmware

Document ID:HO550

Usergroup :External
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Solution

Affected Products:

Single-Function (SFP): Applies to all Lexmark SFP Devices

Multifunction (MFP): Applies to all Lexmark MFP Devices

 

Index:

 

Overview:

Firmware update is essential to enhance the printer’s performance and/or fix printer issues.
However, this procedure should only be performed if Lexmark Technical Support has recommended a firmware update.

Recommendations will be made by a technician if a printer function or printing anomaly is known to be corrected by updating the printer firmware.

How to Check the Firmware Code Level of the Printer

To identify your current firmware code, try either of the following options:

Option 1: Print the Menu Settings Page (MSP).

  1. On the printer control panel, press Menu or Settings.
     
  2. Press Reports.
     
  3. Press Menu Settings Page to print.
     
  4. Look for the Device Information section on the print outs.
     
  5. Look for Base or Engine.
     

Option 2: If the printer is connected to the network, you may check its firmware code through the Embedded Web Server (EWS).

  1. Open a browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and enter the printer's IP address.
     
  2. Click Reports.
     
  3. Click Device or Device Information.
     
  4. Look for Base or Engine.
     

How to Download Firmware

  1. Go to the Lexmark support website.
     
  2. Enter the printer model name and then click Go.
     

     
     
  3. Click the Downloads tab then click the firmware under Recommended Firmware section.
     

     
     
  4. Click the I agree – download button to begin the download.
     

     

     

How to Update Firmware

Note: Do not update the firmware if you are unsure about the presence of special code or code that is specific to a Downloadable Language Emulator (DLE).
A strong recommendation is to contact Lexmark Technical Support and seek the advice of a trained technician if unsure whether updating firmware is right for you.

  1. Once you have the latest firmware downloaded, extract the zip file and locate the firmware flash (.fls) file.
     
  2. Printer must be in a Ready state or set the printer to Invalid Engine Code state.
     
    Note: Contact Lexmark Technical Support on how to set the printer to Invalid Engine Code.
     
  3. Make sure that NO other option cards are installed in the device, as these options often require specific firmware to operate properly.
    To do this, print a Menu Settings page and look for these options listed under Installed Features or Installed Options.
     
    Note: Failure to ignore this step will cause the update to fail, and it can potentially lead an unrecoverable error.
     
  4. Determine whether your printer is connected via local (USB cable) or network (Ethernet or wireless) and make sure both computer and printer are communicating properly.
     
  5. Choose firmware update method.

Option 1. USB Flash Drive or Thumb Drive, Click here.

Option 2. Using a computer.

Computer Operating System Printer Connection Type Firmware Update
Method
Windows Local USButil (DOS-based) and/or
USB Flash Utility (GUI-based)
Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)
Mac
 
Local Mac OS Terminal
Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)
Linux Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

 



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