IMPORTANT! Firmware update is essential to optimize the printer’s performance. However, this procedure should only be performed if Lexmark Technical Support has recommended a firmware update. Recommendations will be made by a technician if a printer function or printing anomaly is known to be corrected by updating the printer firmware.
How to check the firmware code level of the printer
To identify your current firmware code, try either of the following options:
Option 1: If the printer is connected to the network, you may check its firmware code through the Embedded Web Server (EWS). To do this:
Open a browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and enter the printer's IP address.
Select Device Information.
Locate the Base. For example:
Click here to see a sample screenshot of a printer with EC3 code.
Option 2: Print the Menu Settings Page.
To do so, press Menu > Reports > Menu Settings Page on the printer panel, and then locate Device Information > Base. See Document ID: FA877 for more information.
How to download firmware
Follow the steps below to download the latest printer firmware:
|Step||Action||Click Image to Enlarge|
|1||Go to the Lexmark Support website.|
Enter your printer model in the "What is your product?" field, then click Submit.
Note: The recommended firmware should be readily available for Laser devices.
For Inkjet devices, however, three (3) firmware options will display. The recommended firmware link will depend on the computer you are using to update the printer. Identify these by viewing the icon shown on the top left of the shadow box when you click the link.
Note: You may Save or Run (or Open for .zip content) the file.
NOTE: To view a list of all firmware codes for multiple devices, go to the Lexmark Support website, > hover your mouse on Customer Support, select Tech Library – Drivers & Downloads, and click on the Firmware tab. Click here to view sample image.
How to update firmware
Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.
|Firmware Flash Methods||Information|
|Embedded Web Server (EWS) Recommended||Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.|
|USB utility||See Document ID: SO4667 for the detailed steps.|
|USB thumb drive||See Document ID: HO3453 for the detailed steps.|
|FTP||See Document ID: HO610 for the detailed steps.|
|Printer File Loader
|See Document ID: HO3465 for the detailed steps.|
|Firmware Update Utility||See Document ID: SO6307 for the detailed steps.|
NOTE: See Document ID: HO3493 for a complete list of firmware flash or code update guide. Should issue persist or if you are having difficulties performing the update, please contact Lexmark Technical Support.
Still need help?
If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce callbacks.