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How to Check, Download, and Update with the Latest Lexmark Printer Firmware

Document ID:HO550

Usergroup :External
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Solution

Overview
 

This document details how to check, download, and update the latest printer firmware.

IMPORTANT! Firmware update is essential to optimize the printer’s performance. However, this procedure should only be performed if Lexmark Technical Support has recommended a firmware update. Recommendations will be made by a technician if a printer function or printing anomaly is known to be corrected by updating the printer firmware. 

 

How to check the firmware code level of the printer

 
To identify your current firmware code, try either of the following options:


Option 1
: If the printer is connected to the network, you may check its firmware code through the Embedded Web Server (EWS). To do this:

Step Action
1
Open a browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and enter the printer's IP address.
 
2
Select Reports.
 
3
Select Device Information.
 
4

Locate the Base. For example:

LW30.SB7.P329-0

  • The number that appears immediately after the first two letters corresponds to the code level; i.e., LW30 = EC3.0.
  • The string that starts with a P is the base code level; i.e., P329.

Click here to see a sample screenshot of a printer with EC3 code.

 

Option 2: Print the Menu Settings Page.

To do so, press Menu > Reports > Menu Settings Page on the printer panel, and then locate Device InformationBase. See Document ID: FA877 for more information.

 

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How to download firmware
 

Follow the steps below to download the latest printer firmware:

Step Action Click Image to Enlarge
1 Go to the Lexmark Support website.
2

Enter your printer model in the "What is your product?" field, then click Submit.

Note: The recommended firmware should be readily available for Laser devices.

For Inkjet devices, however, three (3) firmware options will display. The recommended firmware link will depend on the computer you are using to update the printer. Identify these by viewing the icon shown on the top left of the shadow box when you click the link.

Windows ()
Macintosh ()
Linux/Unix ()

Laser printer sample

Inkjet printer sample

3

Click .

Note: You may Save or Run (or Open for .zip content) the file.

 No Image

 

NOTE: To view a list of all firmware codes for multiple devices, go to the Lexmark Support website, > hover your mouse on Customer Support, select Tech Library – Drivers & Downloads, and click on the Firmware tab. Click here to view sample image.

 

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How to update firmware


Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility See Document ID: SO4667 for the detailed steps.
USB thumb drive See Document ID: HO3453 for the detailed steps.
FTP See Document ID: HO610 for the detailed steps.
Printer File Loader
(USB-Macintosh)
See Document ID: HO3465 for the detailed steps.
Firmware Update Utility See Document ID: SO6307 for the detailed steps.

 

NOTE: See Document ID: HO3493 for a complete list of firmware flash or code update guide. Should issue persist or if you are having difficulties performing the update, please contact Lexmark Technical Support.

 

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Still need help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.

 



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