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Black Only Mode Enabled

Document ID:HO4131

Usergroup :External
01/16/20 Properties  


Affected products

Click Properties in the title section above.  



The Black Only mode forces printer to print black and white only. The printer won't print in color for internal pages as well such as Print Quality Test Pages.


Ways to check if Black Only is enabled

Step 1: Navigate to Settings > Print > Quality > Print Mode and check whether it is set to "Black and White" then change it to "Color".

Step 2: Navigate to Settings > Device > Maintenance > Configuration Menu > Print Configuration > Black Only Mode. Make sure this option is unchecked.

Step 3: Navigate to Settings > Security > Manage Permissions > Function Access > Color Print. Make sure this option has a check mark.

If all options above are set to Color but printer won't print in Color, contact Lexmark Technical Support for further assistance.


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.  



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