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How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:HO3870

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Problem

Where is serial number?; TLI; Top Level Indicator; Machine type indicated; Serial number location; Warranty service call; Printer model type; Config ID number; Find; Locate; How; Service call;

Solution

Overview


When contacting Lexmark Technical Support or arranging warranty service, you will need to know your printer's machine (model) type and serial number (SN).

 

 

Purpose


This article explains how to find information such as the serial number, top-level indicator (TLI), and machine type on the printer.


NOTE: The printer serial number is also listed on the menu settings page(s) which you can print from the printer operator panel.

 

 

What to do


Pull out the standard paper tray (Tray 1) and refer to the red box in image below to find the information's location.

Click Image to Enlarge

NOTE: The 13-digit Serial Number (SN) format will apply to Lexmark CS310, CS410, CS510, CX310, CX410, and CX510 printers as well as all of the forthcoming Lexmark products.

 

 

Still Need Help?


If you have any questions or encounter issues locating the printer's information, please contact Lexmark Technical Support. Please be prepared to describe the problem you are experiencing, the error message on the display, and any troubleshooting steps you have already taken to find a solution.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer. Find contact information for service in other countries/geographies on the customer support site.
 



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