When contacting Lexmark Technical Support or arranging warranty service, you will need to know your scanner's serial number (SN). Find this information labeled on the scanner's back cover.
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NOTE: The scanner serial number is also listed on the Menu Settings Page(s), which you can print from the scanner's operator panel.
Still need help?
If you have any questions or encounter issues locating the scanner's information, please contact Lexmark Technical Support. Please be prepared to describe the problem you are experiencing, the error message on the display, and any troubleshooting steps you have already taken to find a solution.
Please call from near the scanner in case the technician on the phone asks you to perform a task involving the scanner. Contact information for service in other countries/geographies can be found on the customer support site.