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How to Enable Fax Receive, Change Distinctive Ring Settings and Adjust Fax Receive Rates

Document ID:HO3513
 
  Properties  

Problem

Fax receive failure; Cannot receive facsimile; Not receiving faxes; Fax will not work; No answer; No ring; One ring

Environment

How to set a distinctive ring; How to diagnose a fax failure; How to enable fax receive; Fax receive; OptraImage X6100; X34x Family

Solution

Purpose (2009)

This article compliments the article Main Contributing Factors to a Fax Receive Failure and focuses on settings that may affect the receipt of a fax.  

Fax Settings

Check all of the following as a possible fix for fax receive failure:    
  • - Enable fax receive
  • - Distinctive ring
  • - Receive speed (Max Speed)
  • - Other Settings - see after the table    

Enable Fax Receive: Setting locations

This commonly overlooked setting needs to be turned ON in order to receive faxes.
Suggestion: Make sure Enable Fax Receive is enabled.   
Enable Fax Receive locations
MFP ModelUI (user interface or control panel)EWS (Embedded Web Server) location

Current All-In-One touch screen MFPs and 4600 (scanner-equipped) MFPs. 
 
Menus > Settings > Fax Settings > Analog Fax Setup > Fax Receive Settings > Enable Fax ReceiveConfiguration (Settings) > Fax Settings > Analog Fax Setup > Fax Receive Settings > Enable Fax Receive 
X264, X364 and X54x MFPsMenus > Settings > Fax Settings > Fax Receive Settings > Enable Fax ReceiveSettings > Fax Settings > Analog Fax Setup > Fax Receive Settings > Enable Fax Receive 
X422 MFPAdmin  > Default Menus > Fax Settings > Fax Receive SettingsConfiguration > Fax Settings > Analog or Manual Fax Setup
Legacy touch screen MFPs with scanner machine type 4036-501 & 304 (4500 and 7500 Scanners)Not AvailableConfiguration > Fax Setup > Configuration > Enable Receive @ bottom of page
Legacy products with scanner machine type 4036-302 & 306 (3100 and 3200 scanners)Not Available Configuration > Fax Setup > Configuration > Advanced Settings > Enable Receive @ bottom of page.
Legacy products with scanner machine type 4036-301 & 305 (242 and 443 Scanners)Not Available Configuration > Fax Setup > Configuration > Advanced Settings > Enable Receive @ bottom of page.
X342 MFPNot AvailableNot Available (Auto Answer could be turned OFF)
X502 MFPNot AvailableNot Available (check Manual Fax settings)
X215 MFPNot Available Not Available (check Manual Fax settings)
X204 MFPMenus > Settings > Fax Settings >  Fax Receive Settings > Enable ReceiveSettings > Fax Settings > Analog Fax SetupEnable Fax Receive under Fax Receive Settings

Distinctive Ring

What is it?
The distinctive ring feature offered by your telephone service provider provides:
  • - The purchase of additional telephone numbers.
  • - Differentiation of these numbers by different distinctive ring rates, and thus 
  • - The opportunity to have multiple phone numbers assigned to one physical telephone line.
  • - The ability for your MFP to be assigned to one of these phone numbers and its associated distinctive ring. For example, the ability for the MFP to pick up on a single, double, or triple ring, or any combination.

NOTE: There will most likely be an additional charge for this feature but it will be less expensive than having a dedicated phone line.
IMPORTANT!
All three ring settings (Single, Double, Triple) are turned ON by default on the MFP.
Suggestion: Turn off any distinctive ring pattern (setting) that is not dedicated for fax function.
To do this, deselect any ring pattern that is intended for another device. But be certain about which ring pattern and phone number is intended for faxes; e.g., double ring for the phone and a single ring for fax.    
Distinctive ring locations
MFP ModelUI (user interface or control panel) location)EWS (Embedded Web Server location)

Current All-In-One touch screen MFDs and 4600 (scanner equipped) MFPs. 
 
 
Menus > Settings > Fax Settings > Analog Fax SetupDistinctive RingConfiguration (Settings) > Fax Settings > Analog Fax Setup > Distinctive Ring
X264, X364 and X54x MFPsMenus > Settings > Fax SettingsDistinctive RingConfiguration > Fax Settings > Analog Fax Setup >  Fax Receive Settings > Max Speed
X422 MFPAdmin  > Default Menus > Fax SettingsDistinctive Ring
NOTE: Pressuntil Distinctive Ring is visible.
Configuration > Fax Settings > Analog or Manual Fax Setup > Distinctive Rings
Legacy touch screen MFPs with scanner machine type 4036-501 & 304  (4500 and 7500 Scanners)Not Available Configuration > Fax Setup > ConfigurationDistinctive Ring Settings
Legacy products with scanner machine type 4036-302 & 306 (3100 and 3200 scanners)Menu (right or left) to Fax Setup > Select > Menu (right or left) to Distinctive Ring > Select > Menu (right or left) to required ring pattern > Select > Select again to save.  Configuration > Fax Setup > Configuration > Advanced Settings > Distinctive Ring
Legacy products with scanner machine type 4036-301 & 305  (242 and 443 Scanners)Menu (right or left) to Fax Setup > Select > Menu (right or left) to Distinctive Ring > Select > Menu (right or left) to required ring pattern > Select > Select again to save.   Configuration > Fax Setup > Configuration > Advanced Settings > Distinctive Ring 
X342 MFPFax button > Menu > dir up/down to Fax Defaults > Select > dir up/down to Distinct Ring > Select > dir up/down to down to turn off or on > Select to save.Not Available
X502 MFPNot Available Not Available
X215 MFPNot Available Not Available
X204 MFPMenus > Settings > Fax Settings >  Distinctive Ring  Settings > Fax Settings > Analog Fax Setup > Distinctive Ring

Receive speed: Setting locations

Faxing over Voice over Internet Protocol (VOIP) may require you to adjust speed settings for various reasons. 
Suggestion: Change the setting to 9600 bps.
Decision Table
If...Then...
9600 bps is successfulTry increasing the speed in increments up to 14.4 kbps.
9600 bps is not successful Consider topics under Other Suggestions or click here to go back to the main contributors to a fax receive failure.

Precautions
  • - Ensure consistent diagnosis by testing this setting only with the problematic sending fax machine. 
  • - You can continue to increase the speed as long as successful fax transmissions persist.
  • - Higher fax speeds require a clean and strong analog signal, so increase speed with caution.  

Max Speed locations
MFP ModelUI (User interface or control panel location)EWS (Embedded Web Server location)

Current All-In-One touch screen MFPs and 4600 (scanner equipped) MFPs. 
 
 
Menus > Settings > Fax Settings > Analog Fax SetupFax Receive Settings > Max SpeedConfiguration (Settings) > Fax Settings > Analog Fax Setup >  Fax Receive Settings > Max Speed
X264, X364 and X54x MFPsMenus > Settings > Fax SettingsFax SetupFax Receive Settings > Max SpeedConfiguration > Fax Settings > Analog Fax Setup >  Fax Receive Settings > Max Speed
X422 MFPNot available. Please contact Lexmark Technical Support   or see Other Settings below.
Legacy touch screen MFPs with scanner machine type 4036-501 & 304 (4500 and 7500 Scanners)Not available. Please contact Lexmark Technical Support  or see Other Settings below.
Legacy products with scanner machine type 4036-302 & 306 (3100 and 3200 scanners)Not available. Please contact Lexmark Technical Support  or see Other Settings below
Legacy products with scanner machine type 4036-301 & 305  (242 and 443 Scanners)
Not available. Please contact.Lexmark Technical Support  or see Other Settings below.
X342 MFP
Not available. Please contact Lexmark Technical Support  or see Other Settings below.
X502 MFPNot Available Not Available
X215 MFPNot Available Not Available
X204 MFPMenus > Settings > Fax Settings >  Fax Receive Settings > Max SpeedSettings > Fax Settings > Analog Fax Setup > Max Speed under Fax Receive Settings

Other Settings: All MFPs  


  • -Verify that ECM (Error Correction Mode) is enabled. This is an important setting for dropped faxes. Toggle this setting OFF and ON and test again.

  • -Turn ON the Speaker Setting which may be preventing you from hearing a possible distinctive ring pattern.

  • -Check the paper level as a lack of paper will prevent fax transmission.

  • -Make sure the Fax Forwarding setting is not turned on (some models only).

  • -Understand that the X502 and X215 MFPs do not support distinctive ring.

  • -If MFP is competing with other phone devices, try to adjust the MFP's # of rings as a countermeasure to give yourself more time to pick up the other device. 

  • -Check Manual Fax settings. If manual fax is enabled, you will be required to perform specific steps necessary to receive the fax.

Visit the Lexmark publications site for User's Guide  information on these topics.   

Firmware Update Information

Occasionally the MFP is the cause of the fax failure; however, this is rarely a physical hardware failure.  If it is determined that a firmware update may alleviate this fax receive issue, it is important to consult a technical support representative to discuss other resolution paths and to perform additional diagnostic tests.

Related Articles

Current Products


Legacy Products


Still Need Help? 

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling the Technical Support Center, you will need to know your printer model type and serial number (SN).
Please call from near the MFP in case the technician on the phone asks you to perform a task involving the device.  


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