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How to Remove or Cancel Print Jobs in Microsoft Windows

Document ID:HO3509
 
  Properties  

Problem

Cannot cancel print job; Cannot print; Printer not printing; Delete print jobs; Take off a job; Move away; Erase queue; Clear print queue; Stop printing; Open print queue;

Solution

Overview


The print queue allows you to pause printing, resume printing, restart printing, and cancel all or individual print documents. This article will focus on the last of these options and describe how you can delete, or cancel, all or particular print jobs.         

 

Procedure


Follow the steps on how to open the print queue for your operating system below:

Windows XP

Step Action
1 Click on the Windows  button.
2
Click on Control Panel on the right-hand side of the start menu contents.
 
3

Click on Printers and Faxes to open the folder containing your installed printer(s).

Note: If set on Category View, click Printers and Other Hardware, and then select Printers and Faxes.

4

Double-click on your printer object; i.e., picture icon with the printer description/name.

Note: The print queue window will open where any pending or currently printing print jobs will be listed.

Windows Vista

Step Action
1 Click on the Windows  button.
2
Click on Control Panel on the right-hand side of the start menu contents.
 
3

Click on Printers to open the folder containing your installed printer(s).

Note: If set on Control Panel Home, click Hardware and Sound, and then select Printers.

4

Double-click on your printer object; i.e., picture icon with the printer description/name.

Note: The print queue window will open where any pending or currently printing print jobs will be listed.

Windows 7

Step

Action

1

Click on the Windows  button.

2


Click on Control Panel on the right-hand side of the start menu contents.
 

3

Click on Devices and Printers to open the folder containing your installed printer(s).

Note: If set on Category View, click Hardware and Sound, and then select Devices and Printers.

4

Right-click on your printer object; i.e., picture icon with the printer description/name, and then click on See what's printing.

Note: The print queue window will open where any pending or currently printing print jobs will be listed.

 Windows 8

Step Action
1 With a touchscreen-capable device, swipe up while on the Start screen and touch the All apps icon OR with a mouse, right-click anywhere on the Start screen and then click All apps.
2
On the Apps screen, swipe or scroll to the right and find the Windows System category.
 
3

Press or click on the Control Panel icon.

Tip! With a keyboard, press the WIN key logo and X keys together to access the Power User Menu, which has a shortcut for Control Panel.

Click Image to Enlarge

4


Click on Devices and Printers.
 

5

Right-click on your printer object; i.e., picture icon with the printer description/name, and then click on See what's printing.

Note: The print queue window will open where any pending or currently printing print jobs will be listed.

 

Deleting Print Jobs from the Print Queue


Use the steps mentioned in the table above for you operating system to access the print queue.
To Delete All Print Jobs
Click on Printer in the toolbar and then click on Cancel All Documents.
To Delete Individual Print Jobs 

Highlight the individual job in the print queue by clicking on it, and then right-click on the highlighted job and select Cancel from the pop-up menu.

IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler. Click here for an article explaining how to start and stop the print spooler in Windows. After performing this procedure, you can try again to delete or cancel any remaining jobs in the print queue. A computer restart may also be necessary.

 

Still Need Help? 


Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving one of these devices.

 



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