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Failure of 'Home Screen Customization' Setting to 'Display' Function Icon on Lexmark X65x or X46x MFP

Document ID:HO3494
 
  Properties  

Problem

Fax card installed; Fax icon with exclamation mark; Fax intervention; Red supplies status button; Cannot send or receive fax; Fax option not recognized; Fax icon not available; Fax function not visible

Environment

How to enable a function; How to re-enable a function; How to enable a screen option; How to activate feature or function; How to activate added fax card

Solution

What you will see

After selecting Display for a particular function via Home Screen Customization, the function icon fails to be be displayed on the color touch screen. 

What should be known

    • A disabled function will cause selections made via the Home Screen Customization configuration menu to be ignored.   


    • Other setup configuration settings for the function will not be available. 

    • You must first enable the function/hardware through the Initial Setup Wizard, or access control, before you can add or remove function icons via Home Screen Customization

Example Illustration: Missing Fax Icon 

Example: Fax icon missing

This example provides guidance for users who are unable to the get the icon to appear on the HOME screen.
Check the following three procedures or variables that control the visibility of a function icon: 

  • Home Screen Customization

  • - Initial Setup

  • - Access Control

 Procedure 1: Verify your selection via "Home Screen Customization"

  1. Click on Menus.
  2. Click () next to Settings.
  3. Click () next to  General Settings.
  4. Press () until Home Screen Customization is displayed.
  5. Click () next to Home Screen Customization.
  6. Press () until function of interest is displayed.
  7. Confirm that it shows Display next to the function. If not, use right or left arrows to switch from Do Not Display to Display.  
  8. Press Submit

Click here for illustration. 
Optional embedded web server path: Settings > General Settings > Home screen customization
E.g., http://mfp_IP_address, where IP_address is the TCP/IP address of the MFP.

Procedure 2: Initial Setup

NOTE: If the icon still fails to display, perform the following:
  1. From the operator panel, select Menus > Settings > General Settings > Run Initial Setup > Select Yes > Submit, and then reboot the MFP.
    Optional embedded web server: Settings > General Settings > Run Initial Setup > Submit, and then reboot the MFP.
  2. Follow setup steps through Language, Country, Time Zone until you reach Functions to Enable.
  3. Place a checkmark next to the FAX function or function of interest.
  4. Click Continue, and then finish the initial setup.

Click here for illustration.  

Procedure 3: Access Control Activation 

  1. Click on Menus.
  2. Click on Security.
  3. Click Edit Security Setups.
  4. Click Edit Access Controls.
  5. Scroll to the function of interest, and then verify that status shows Enabled.
  6. If necessary, change the value to Enabled, and then click Submit

Click here for illustration.  

Still Need Help?

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your MFP printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.


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