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Paper Jam and Misfeed Troubleshooting in the Lexmark X3500, X4500, X4600 & X4800 Series All-In-One

Document ID:HO3449
 
  Properties  

Problem

Paper Feed; Paper Jam; Banner Paper Jam; Envelope; Special Media; Specialty Media

Environment

Lexmark X4610; Microsoft Windows 2000; Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista

Solution

How to clear and avoid paper jams

Follow these instructions to remove and/or avoid paper jams and misfeeds in your Lexmark X3500, X4500, X4600 & X4800 Series All-In-One.

Paper jam in the printer

Remove the paper manually

  1. Press  to turn off the printer.

  2. Firmly grasp the paper, and gently pull it out.

  3. Press  to turn the printer back on.

NOTE: Check inside the printer to ensure that all the paper is removed. Any small pieces of paper left in the printer will continue to cause paper jams.

Paper jam in the paper support


    1. Press  to turn off the printer.

    2. Firmly grasp the paper, and gently pull it out.

    3. Press  to turn the printer back on.

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:

Check paper condition

  • Use only new, unwrinkled paper.

Check paper loading

  • Load a smaller amount of paper into the printer.

  • Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

Remove each page as it is printed

  • Remove each page as it exits, and let it dry completely before stacking.

Adjust the paper guides

  • When using media less than 8.5 inches wide

  • To rest against the edges of the paper or media, making sure it does not buckle

Printer does not feed paper, envelopes, or specialty media

These are possible solutions. Try one or more of the following:

Check for paper jams

  • Check for and clear any paper jams. For more information, see “Paper jam in the printer” and “Paper jam in the paper support” above.

Check media loading

  • Verify that the specialty media is loaded correctly.

  • Try loading one page, envelope, or sheet of specialty media at a time.

Check printer default and pause settings

  1. Click:
    • In Windows XP (default Start menu): Start  Printers and Faxes.
    • In Windows XP (Classic Start menu): Start  Settings  Printers and Faxes.
    • In Windows Vista (default Start Menu): Control Panel  Printers (under Hardware and Sound).
    • In Windows Vista (Classic Start menu): Settings  Printers.

  2. Double-click the print queue device.

  3. Click Printer.
    • Make sure no check mark appears next to Pause Printing.
    • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print.

Banner paper jams
There are many possible solutions. Try one or more of the following:

Clear banner paper jams

  1. Press  to turn off the printer.

  2. Remove the jammed banner paper from the printer.

Review banner printing checklist

  • Use only the number of sheets needed for the banner.

  • Select the following settings to enable the printer to feed paper continuously without jamming:



    1. With a document open, click File  Print.

    2. Click Properties, Preferences, Options, or Setup.

    3. Select the Paper Setup tab.

    4. From the Paper Size area, select Banner.

    5. Select Letter Banner or A4 Banner as the paper size.

    6. Select Portrait or Landscape.

    7. Click OK.

    8. Click OK or Print.

Still have questions?

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service you will need to know your printer model type and serial number (SN).
Please call from near the printer in case the technician asks you to perform a task involving the printer.


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