Thank you for your feedback



How to Upgrade the Printer and Network Card Firmware on '08 Inkjet Printers; Possible Solution for Printer or Printing Failure

Document ID:HO3374

Usergroup :External
  Languages  
  Properties  

Environment

How to upgrade printer firmware; How to upgrade network firmware; How to update code levels; Lexmark X4610; Lexmark Z2400

Solution

Overview


This article describes the methods for upgrading network and printer firmware on your inkjet printer.


Firmware availability 


Two firmware updates may be available: 

  • -Printer firmware, and

  • -Network firmware


Firmware is typically only made available if the printer is exhibiting erratic behavior or a particular failure and engineering teams have determined that it is a printer problem.


Before you contact Lexmark technical support


It is advised that you download and install the latest printer driver and perform your own diagnosis of the problem before contacting Lexmark Technical Support for a possible firmware solution.   
It is also recommended that you check your current printer and network code level.  To do this:
-Print the Test page to find the printer code level.  You will find this page under the Maintenance menu on the printer operator panel.  
-Print the network settings page  (X4650 example) to obtain the network code level.  You will find this page under the Network menu.  EXCEPTION:  Z2400 Series printer; click here for more information. 


Procedure:  Network code update via USB connection


Make sure the USB cable is connected between printer and computer and that the printer is set as the Default PrinterNOTE: It is not necessary to change the printer port.

Step Action
  1
Download the firmware.  The firmware download location will be provided by a member of our technical support staff or can be found in a relevant KnowledgeBase article. 
NOTE:  As of June 2008, NET.AR.N105 is the current network card firmware level.  
  2 When prompted to Save or Run, select Save and choose a location that is easy to find.  Windows Desktop is recommended.
  3 When the download is complete, double-click on the .exe (self-extracting executable) file.
  4
The following should occur:

  • -A command prompt window opens with a message similar to Using printer 1.

  • -A blinking cursor.

  • -A green flashing Wi-Fi indicator light on the printer. NOTE:  If the light is not flashing, make sure the printer's menu system is not displaying an end-user request function such as load plain paper. Click X to cancel the displayed function.   

  • -The message Updating INA FW/ Do Not Power Off Machine appears on the printer.     
  5 You will see a message to'Wait while your device restarts. (Click here for image.)
  6 The Utility displays a progress bar and the printer displays Updating firmware, Do Not Power Off Machine.
  7 Firmware Update Complete will appear at the end of the update. 



Procedure:  Network code update via network connection


IMPORTANT!  Make sure your computer and printer are communicating with the AP/wireless router.  If not, connect a USB cable and follow the procedure above.
NOTE:  The fact that your computer is hard-wired into the router with an ethernet cable is not a guarantee that the built-in AP (wireless radio) is sending out network data. You can be connected to the AP but not to the network. Successful Wi-Fi communication requires radio transmission of network traffic. 

Step Action
  1
Download the firmware.  The firmware download location will be provided by a member of our technical support staff or can be found in a relevant KnowledgeBase article. 
NOTE:  As of June 2008, NET.AR.N105 is the current network card firmware level.  
  2 When prompted to Save or Run, select Save and choose a location that is easy to find.  Windows Desktop is recommended.
  3 When the download is complete, double-click on the .exe (self-extracting executable) file.
  4 A command prompt window will open, asking for entry of the AIO's IP address.
HINT:  Refer to the network settings page you printed earlier.
  5 Press ENTER on the keyboard.
  6
The following should occur:

  • -An FTP session opens and begins the transfer of the firmware. 

  • -A green flashing Wi-Fi indicator light on the printer. NOTE:  If the light is not flashing, make sure the printer's menu system is not displaying an end-user request function such as load plain paper. Click X to cancel the displayed function. 

  • -The message Updating INA FW/ Do Not Power Off Machine appears on the printer.   
  7 You will see a message to Wait while your device restarts. (Click here for image.)
  8 The Utility displays a progress bar and the printer displays Updating firmware, Do Not Power Off Machine.
  9 Firmware Update Complete will appear at the end of the update. 


Procedure:  Printer box firmware update


NOTE:  This procedure requires a USB connection to the printer. 

Step Action
  1 Download the printer (box) firmware.  The firmware download location will be provided by a member of our technical support staff or in a relevant KnowledgeBase article. 
As of June 2008, the X4650 has firmware version 3600_IO30608_00.  NOTE:  Printer firmware version will vary by printer model.
  2 When prompted to Save or Run, select Save and choose a location that is easy to find.  Windows Desktop is recommended.
  3 When the download is complete, double-click on the .exe (self-extracting executable) file.
  4 Accept the License Agreement, and click Next.
  5 The AIO Firmware Update Utility will open and display an update confirmation.  Click Yes.  
  6 The Utility displays a progress bar and the printer displays Updating firmware, Do Not Power Off Machine.
  7 Firmware Update Complete will appear at the end of the update. 


Related articles


Installation and Networking Table of Contents


Contacting Lexmark 


If you have exhausted all efforts to solve your printing issue, please contact Lexmark Technical Support  for additional assistance.  NOTE: When calling for support, you will need to know your printer machine/model type and serial number.
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving these devices.



Link:
Please enter the email address you would like to send a copy of this page to.