How to Track the Fax Status of a Multifunction Device with MVP 11.1

 Document ID:HO3218
 
  Properties  

Problem

Fax error; Fax busy; Line busy; Line drop; No dial tone; Cannot send fax; Fax sending; Cannot receive fax; Fax receiving

Environment

How to determine fax status ; How to filter faxes; How to create a fax filter; How to track the fax status; How to track a failed facsimile; How to identify a fax failure; Tracking line drop issues; Multifunction device (MFD); Analog fax filter; Server fax filter; Busy filter; Error filter; Ready filter; MarkVision Professional; MarkVision Professional 11.1; MarkVision Professional 11.0

Solution

Purpose

This article describes the ability of MarkVision Professional (MVP) to filter various fax conditions of multifunction devices on a network.  It also offers a simple procedure for implementing this capability. 

MVP Capabilities:  Fax Monitoring

MVP has the following fax filters for multifunction devices:   
Filter Type (name)Sub Filters
MFP Status:  Fax Busy
Error
Ready
Receiving
Sending
Analog Fax*...
Server Fax*...

* Iindividual filters not found under MFP Status: Fax  

Fax Filtering Procedure

The steps below take into account that multifunction printers have already been filtered and labeled as such. MFP Status is selected from the All Tasks option.
StepAction
  1Create a new folder configuration.
  2Select the basic configuration > MFP Status: Fax.
  3Select from the following filters:  Busy, Error, Ready, Receiving, Sending.
  4Select Save Filter As... and label the folder appropriately, e.g. Fax Busy for the Busy filter. 
  5 Repeat the procedure for each required filter. 

Click here for an example.  

Additional Information

  • The Error filter does not have the ability to isolate specific causes of fax failure, but will enable you to observe which devices are having fax difficulties.
  • Event notifications that result from these fax filters (folders) can be configured to alert administration teams or IT personnel via MarkVision Messenger.
  • The Analog Fax and Fax Server folders filter on device capability and not status, e.g. a device showing up in the Analog Fax means it is capable of sending faxes itself.  If the device shows up in the Fax Server folder, this means that it can forward faxes to devices that can send the fax.    

Still Need Help? 

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support, you will be asked fpr your printer model type and serial number.
Please call from near the device running MVP in case the technician asks you to perform a task involving the software.       
 


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