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How to Send a Print File via FTP to the C500n

Document ID:HO2892

Usergroup :External


Printed file looks wrong; Squares on the pages; Lines on the page; Fonts do not look right; Image looks wrong


How to ftp a print file; How to gain FTP access; C500 ftp; ftp C500; User name; File Transfer Protocol (FTP)


Procedure Overview:  3 Main Steps

    1. Capture the print file (.prn).

    2. Access the command prompt.

    3. Using FTP, send the file to the printer. 

Step 1 - Capture the Print File:  Print to File (.prn)

IMPORTANT:  Observe which folder/directory the .prn (print file)* saves to and make a note of it.  You will need to switch to that directory prior to performing the FTP Procedure below. 
There are two methods of capturing a print file in Windows.
1st Method - Application (recommended)
Open the document you want to print with the application that was used to create or view it. 
  2Click File.
  3Click Print.
  4Place a checkmark next to Print to file.
  5Click Print.
  6Give the file a simple unique name (e.g. ftptest).
  7Click OK.
* In this example, the print file was saved to the desktop.
2nd Method - Driver (Classic View)
  1Click Start, Settings, Printers, Printers and Faxes (or Printers and Other Devices).
  2Right-click on the default printer icon.
Click Ports.
  4Scroll down the list of ports and place a checkmark next to File.
  5Click Apply.
  6Open the document you want to print with the application used to create or view it.
  7Click File.
  8Click Print.
  9Give the file a simple unique name.
  10Click OK.

ALTERNATIVE: If you are not comfortable with the Windows directory structure, you can copy the print file directly to C:\. To do this,  double-click on the My Computer desktop icon to display the list of drives.  Click and hold the print file, then drag the file directly on to C:\ and release it. Click here for an illustration.  See Step 5 in the table below (cd C:\**  ) if this is your preferred method.    

 C:\ is sometimes called the primary partition, main drive letter, or root directory.  The drive letter may vary, but this is the physical hard drive space and the drive letter given for the location of the installed operating system.   

Step 2 - Access the DOS/Command Prompt:  Windows platforms

  1Click Start.
  2Click Run.
  3In the Open: field, type command or cmd.
  4Click OK.
  5Type cd directory (directory = desktop in this example), or cd c:\ * to set the directory path to the location of the print file.   
  6Type dir /p to verify that the print file name is visible in the directory.

NOTE:  Windows 95 and 98 users can select the Dos Prompt program group item from the Programs Group list.  

Step 3 - FTP Procedure:  All Windows Platforms

If your TCP/IP address is not known, click here for instructions on how to print the network configuration page. 
StepAction (From C:\)Illustration example
  1Type FTP printer's ip address and press ENTER.
  2Type port1 for the User_name** and press ENTER.
  3Observe the logged in message. 
  4If testing a .prn file, type bin and press ENTER.
  5Observe the Type set to Image message.
  6Type put name of file  and press ENTER.
  7Observe the opening of the port and the transfer of the file.
  8Type bye to end the ftp session and press ENTER.

  Type exit to leave the command prompt and return to Windows.
**The user name port1 is exclusive to the C500n.  Most other Lexmark offerings do not require a user name.  On all other models, it will suffice to press ENTER when prompted for a user name.

Still need help?

Please contact Lexmark Technical Support for additional assistance.  NOTE:  When calling for support, you will need to know your printer model type and serial number. 
Please call from near the printer and computer in case the technician asks you to perform  task involving one of these devices.        


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