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How to Reset the Photoconductor Page Count on the Lexmark E23x, E33x, and E240

Document ID:HO2584
 
  Properties  

Problem

Message: "Replace photoconductor kit"; Message: "Photoconductor Exhausted"

Environment

How to reset the photoconductor page count; PC kit

Solution


Whenever you replace the photoconductor unit, you will also need to reset its page count.  Failure to do this will cause the printer to display, or continue to display, a Replace Photoconductor Kit message and possibly stop printing.  IMPORTANT! The photoconductor page count should be reset only when a brand-new photoconductor kit is installed. Resetting the page count without replacing the photoconductor kit could cause the photoconductor to operate beyond its intended life and thus create print quality issues.

  1. Power the printer on and get it to the Ready state (i.e. the   light on the operator panel is on, as shown below).

     

  2. With the printer on and in the Ready state, open the front cover, as shown.

     

  3. Press and hold the Cancel () button until all of the lights begin flashing up and down.

  4. Release the Cancel button and close the door. The photoconductor count should now be reset.
     

  5. To confirm that the photoconductor page count has been reset, it is recommended that you print a menu settings page and check the photoconductor level. Do the following:
     


    1. With the printer at the Ready status, press the Continue () button once.  The Ready () light will begin flashing and one or two pages will print out.

       

    2. Look for a section labeled Cartridge Information and locate the word Photoconductor under this heading.

    3. Confirm that the photoconductor level reading is either OK or close to 100%.  

    4. If the reading is low, try printing 10 - 20 pages.

    5. Print the menu settings page(s) again.

    6. Confirm that the photoconductor level reading is OK or close to 100%

    7. If the photoconductor reading is still low, there is a second, more detailed, procedure you can perform to reset the count. Click here for those instructions.

    8. If the reading is still low after both procedures have been attempted, the printer may require service. Please contact Lexmark Technical Support for more information.

For additional information about resetting this counter, refer to the instruction sheet that shipped with the new photoconductor kit.

Note

There are only two supply items that have to be replaced on a regular basis: the toner cartridge and the photoconductor kit. Together, these items comprise the print cartridge assembly.  The photoconductor kit typically lasts for up to 30,000 letter-size pages (at approximately 5% coverage). The actual page yield of the photoconductor depends on the size of the paper you print on and the average amount of toner coverage you have on your print jobs.  The photoconductor unit may need to be replaced more often when you print on media of a larger size, such as Legal paper.
In the United States or Canada, you can order Lexmark supplies from any authorized Lexmark supplies dealer. To locate the dealer nearest you, call 1-800-539-6275.
In other countries, visit the Lexmark online store at www.lexmark.com or contact the original point of purchase.
Recommendations for storing supplies
Choose a cool, clean storage area for printer supplies.
Store supplies right-side up in their original packaging until ready for use.
Do not expose supplies to:

  • Direct sunlight

  • Temperatures above 35°C (95°F)

  • High humidity (above 80%)

  • Salty air

  • Corrosive gases

  • Heavy dust 

If you call Lexmark Technical Support for assistance with your printer, please be prepared to describe the problem you are experiencing or the error message on the display. NOTE: If your printer is not covered under any sort of Lexmark warranty (factory or extended), there may be a charge for speaking with a technical support representative.
You will also need to know your printer model type and serial number. This information can be found on a sticker on the back of the printer. The printer serial number is also listed on the menu settings pages you can print from the operator panel.
For service in the U.S. or Canada, call 1-800-LEXMARK (1-800-539-6275). 
For service in other countries, please refer to the contact numbers listed on the Drivers CD.


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