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How to Access the Device Manager in Windows 98, 2000, XP, Vista, Windows 7, and Windows 8

Document ID:HO1813

Usergroup :External
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Problem

Device driver; Yellow bangs; Question mark; Exclamation mark; Driver for this device is not installed; USB controller; Host controller; HID; USB mass storage device;

Environment

Windows 98; Windows 2000; Windows XP (32-bit); Windows XP Professional (64-bit); Windows Vista (32-bit); Windows Vista (64-bit); Windows 7 (32-bit); Windows 7 (64-bit); Windows 8 (32-bit); Windows 8 (64-bit);

Solution

Overview


This article provides general instructions and outlines the procedure on how to navigate to Device Manager in a Microsoft™ Windows environment.

IMPORTANT! It may prove useful when trying to isolate a possible USB connection, communication, or a missing device driver problem.

 

Select Operating System


Select one of the following to view the instructions:

  1. Microsoft Windows 98, 2000, and XP
  2. Microsoft Windows Vista
  3. Microsoft Windows 7
  4. Microsoft Windows 8
     

 

What should you see


What appears in Device Manager is relative to your printer's capabilities and the Operating System.

Click here for an S605 printer Windows 7 example.

Click here for a X9350 printer Windows XP example.

 

Explanation
 

Any warning symbol; i.e.,  ?  ! , or X, typically indicates a missing or improperly installed piece of software or device driver. Occasionally a symbol will indicate a printer hardware problem or failure, but this scenario is not typical. 

NOTE: The device driver is an operating system specific piece of software that controls or drives the printer or a component of the printer.

 

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Microsoft Windows 98, 2000, and XP Operating Systems
 

Step Action
1 Right-click on My Computer.
2 From the drop-down menu, select Properties.
3 Click on the Hardware tab at the top of the screen.
4 Click on the Device Manager button.

Click here for an illustration.

 

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Microsoft Windows Vista


NOTE:
  You will need to be logged in as "administrator" or provide your administrator profile name and password.

Step Action
1 Click on .
2 In the right-hand column of the start menu, right-click on Computer.
3 From the drop-down menu, select Properties.
4

Click on Device Manager.

Note: You will see a security shield icon next to Device Manager. The shield indicates that it is secured. Administrator privileges come into play at this point.

Alternative procedure

Step Action
1 Click on .
2 In the right-hand column of the start menu, click on Control Panel.
3 Click on System and Maintenance.
4 Click on System.
5

Click on Device Manager.

Note: You will see a security shield icon next to Device Manager. The shield indicates that it is secured. Administrator privileges come into play at this point.

NOTE: If you cannot find the hardware component you expect to find, the software that allows the hardware to function may not be correctly installed. You should power down your computer, turn the printer off and on, restart your computer, and check once again to see if the device is recognized within Device Manager.

 

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Microsoft Windows 7
 

Step Action
1 Click on .
2 In the right-hand column of the start menu, click on Computer.
3 Click on System Properties.
4 Click on Device Manager.

Click here for an illustration.

 

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Microsoft Windows 8


Step Action
1 With a touchscreen-capable device, swipe up while on the Start screen and touch the All apps icon OR with a mouse, right-click anywhere on the Start screen and then click All apps.
2 On the Apps screen, swipe or scroll to the right and find the Windows System category.
3

Press or click on the Control Panel icon.

Tip! With a keyboard, press the WIN key logo and X keys together to access the Power User Menu, which has a shortcut for Control Panel.

4 Click on Device Manager.

 

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Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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