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Methods for Obtaining the Menu Settings Page (November 2017)

Document ID:FA877

Usergroup :External
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12/04/17 Properties  

Solution

Overview 
 

This article summarizes the steps for viewing or capturing device settings or menu settings.

Why are these settings important?

Understanding these settings will help you understand printer behavior and potentially aid in the troubleshooting of your own printer issues.

For example, a prompt to Load Tray 1 Plain, Letter may signal an issue with the tray's physical setup. By printing this page, you can quickly see the printer's Paper Type and Paper Size, and based on this information, you can either isolate a problem with the tray's paper guides (sliders), or an application setting that is overriding both printer driver and printer settings. 

 

Contents
 

 

 

Printing Menu Settings page

NOTE: Methods for the obtaining these pages differ by generation and available controls on the printer.  

Here are some examples, but if you are having difficulties finding this menu location, please check your printer's User's Guide for more information.

Printer or Series Article links
Optra E Series and E32x Click here
E250d and E250dn Click here
Most laser printers before 2000 (Optra) Click here

Most laser printers with 1-4 line LCDs and directional buttons

E34x Series Click here
X54x Series Click here

Most laser printers with 1-4 line LCDs and directional buttons

E450dn Click here
T64x Series or W840 Click here
T65x Series Mono MFPs Click here
C52x, E260, E352dn, E360, and T430 Click here
C53x Series Click here
C78x Series Click here
C52x, C53x, and C920 Series Click here

Most other touchscreen-based printers and MFPs

Click here

 

  

 

 
Viewing Menu 'Device' Settings page from the Embedded Web Server (EWS)

In addition to printing the printer's settings, or viewing printer settings from Markvision Enterprise, you can also view settings from the printer's web page.

NOTE: Certain printer models will list Device Settings in place of Menus Settings Page.

 

Step Action
1

Access the printer's web page (EWS). To do this:

a.  Obtain the printer's IP address. (Print the Network Settings or Print Server Setup Page, or locate this value under TCP/IP via the Network > Std. Network Setup menus on the printer.) 

b.  Open your Internet browser application; e.g., Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.

c.  Enter your printer's IP address into the browser's address field. For example, enter http://Printer_IP_ADDRESS, where Printer_IP_ADDRESS is the IP address of the printer.

 

2 Click on Reports located in the left-hand pane.
3

Select Device Settings or Menus Settings Page* to view your default or user-defined printer configuration settings.

* Printer models introduced after 2013.

 

  

Escalations

Certain diagnosis scenarios may require an escalation and a closer evaluation of the Menus Settings page. These pages may be requested by your help desk or a member of Lexmark's Technical Support team.

'Menus settings' capture methods 
 

Printer connection
Capture method Submittal process...
USB cable

Print the pages and perform a Scan-to-PC using a local* TWAIN-compliant application or Lexmark-provided scan application. 

*  Requires ship-with local TWAIN driver.
 
(.PDF, .TIFF, .JPG files are acceptable.)

E-mail or fax the Menu Settings pages to Lexmark Technical Support with all other  requested information.
Network
  • EWS
  • Print the pages and perform a Scan-to-PC using a network** TWAIN-compliant application or Lexmark-provided scan application.  
  • Log.tar.gz fie (Used for escalation purposes)
**  Requires ship-with network TWAIN driver
E-mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information.
No connection Print

Mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information.

Recommended: Find a network connected MFP and convert any printed pages into electronic format.

MFP – Multifunction printer 

NOTE: The log.tar.gz file is not accessible through the printer's standard menus or EWS.  

 

EWS 'Device Settings' (Pre-2014 printers and MFPs)

To do this:

  1. Open the printer's EWS, i.e, http://192.168.0.1, and navigate to Reports > Device Settings.
  2. From the browser's File menu, select Save or Save Page As.
  3. Enter a file name that easily distinguishes the menu settings page, e.g., devicesettings.html, and then click Save.

Illustration

 

 

Contact Lexmark
 

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 



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