MarkVision cannot get information about the printer
MarkVision uses plug-ins to pick up new printer support; MarkVision Professional (MVP); MVP does not have native support for all printers, especially printers that were introduced after a particular version of MVP.
Lexmark now uses plug-ins to add support for printer models to MarkVision. These plug-ins add devices and/or functionality to the current version of MVP. To update your version of MarkVision in this way:
You will now have to install it on the computer that is running MVP server. To do this:
Log into MVP with administrator privileges.
Select MarkVision and Software Updates (Manage PLugins).
Click Install New.
Browse to and select the plug-in you downloaded in step 2 above.
Click Install Plugin.
Close your client.
Stop and restart your MVP server.
Note: Plug-ins are developed for the purpose of adding support for new printers to the latest version of MVP. If a printer is not supported by your version of MVP, you will have to upgrade to the latest version of MVP.