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Certain Types of Media Causes Paper Jams in the Booklet Finisher

Document ID:FA1212

Usergroup :External
08/22/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924 ,CX927, XC9225, XC9235, XC9245, XC9255 and XC9265



Table of contents


Issue description

There are certain types of media that can cause paper jams when printing from a booklet finisher. Examples of these media are Yes Silver multifunction media and Steinbeis Blue Angel media.

When a user prints from the booklet finisher using this A3 sized type of media, it will then cause a paper jam and register a 493.35 paper jam.




This issue occurs due to the low beam strength of the media being used. The leading will tend to drop to the exit tray sooner compared to media that has a high beam strength.

  • It is recommended to use media that has high beam strength and is compatible with the printer.
  • Check the User Guide to verify the types of media that are compatible with the printer. 
  • Check the printer's paper settings and make sure it matches the type of media being used.



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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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