Overview


Unlike certain software applications, device drivers such as printer drivers must match the operating system architecture.

The rule for printer drivers...

If... Then...
You have a 32-bit version of Microsoft Windows... You must use 32-bit device drivers.
You have a 64-bit version of Microsoft Windows... You must use 64-bit device drivers.

 

 

Incorrect Printer Driver?


Failure to identify your operating system before downloading and installing your device driver will result in operating system-generated installation errors. 

For example, an attempt to install a 32-bit printer driver on a 64-bit operating system will generate this error: "Printer driver was not installed. Operation could not be completed (error 0x00000002)."



 

Before You Download Your Printer Driver
 

 Check your operating system version or "System Type" to determine whether you need a 32-bit or 64-bit printer driver. 

To check your operating system version: 

  • For most versions of Windows, you can determine the operating system by right-clicking your Computer icon in the start menu or desktop, and then choosing Properties from the menu, as below.

Click image to enlarge it.

NOTE: Lexmark provides third-party contact information as in this article to help you find technical support. Such third-party information may change without notice.

 

 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.