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Hole Punch Unit (HPU) – The Stapled Sheets Are Misaligned

Document ID:SO7489
 
12/26/13 Properties  

Problem

Poor stapling quality; Misaligned stapled sheets

Environment

This document is applicable to the following Lexmark printer models with Hole Punch Unit (HPU) installed:

  • Single function: MS710, MS711, MS810, MS811, MS812, M5155, M5163, & M5170
  • Multi function: MX710, MX711, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163, & XM7170

Solution

What you will see
 

You may observe misaligned stapled sheets when using the following media sizes: Letter, A4, Folio and Oficio.

Click Image to Enlarge

 

Recommended solution
 

This issue is more prevalent with curled and lightweight media. NOTE: The printer has no settings that can be adjusted to avoid this occurrence. However, you can reduce the effect of curling by using media that is dry and fresh out of a ream. If the media has been sitting in the tray for quite some time, flip it over in the tray before printing it.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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