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Legal, Officio, & Statement Media Failed to Eject the Hole Punch Unit (HPU) Causing Paper Jam

Document ID:SO7488
 
12/26/13 Properties  

Problem

Media not fully ejected to output bin; Media sticks in exit rollers

Environment

This document is applicable to the following Lexmark printer models with Hole Punch Unit (HPU) installed:

  • Single function: MS710, MS711, MS810, MS811, MS812, M5155, M5163, & M5170
  • Multi function: MX710, MX711, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163, & XM7170

Solution

What you will see 
 

When using any of the following media:

  • Statement – 140 x 216 mm (5.5 x 8.5 in.)
  • Legal – 216 x 356 mm (8.5 x 14 in.)
  • Officio – 216 x 340 mm (8.5 x 13 in.)

The Hole Punch Unit may not be able to fully eject the paper to the output bin, a situation which eventually causes paper jams as seen in the image below.

Click Image to Enlarge

 

Recommended solution
 

A major contributor to this issue is media curl. When curled media exits the Hole Punch Unit, the eject finger only goes under the sheet and may not be able to push it out to the output bin. Over time, the media accumulates in the exit roll and it eventually causes paper jams.

NOTE: The printer has no settings that can be adjusted to avoid this occurrence. However, you can reduce the effect of curling by using media that is dry and fresh out of a ream. If the media has been sitting in the tray for quite some time, flip it over in the tray before printing it.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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