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Gap Between Right-side Tamper and Media During Tamping Causes Misaligned Stacking of Statement-Size Media

Document ID:SO7486
 
12/19/13 Properties  

Problem

Misaligned stack; Statement paper not aligning properly

Environment

This document is applicable to the following Lexmark printer models with Hole Punch Unit (HPU) installed:

  • Single function: MS710, MS711, MS810, MS811, MS812, M5155, M5163, & M5170
  • Multi function: MX710, MX711, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163, & XM7170

Solution

What you will see 
 

When using a Statement-size media – 5.5 × 8.5 (inches) or 140 × 216 (mm) – the paper does not stack properly as it comes out of the tamper. The stacking misalignment can be up to 0.15748 inches (4 mm).

Misaligned stack (A)

 

 

Cause and Recommendation
 

There is a gap in the tamper estimated to be 3mm that causes the stacking of Statement media to be misaligned.

The red arrows show the 3mm gap between a Statement- size paper and the right-side tamper.

NOTE: Statement-size media is NOT supported for stapling and hole punching, hence misaligned stacking should be expected. You need to remove the stack from the output bin and align the stack by tapping the edges on a flat surface.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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