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Device Memory Limitations Prevent Scanning TIFF Images with The Interact for Lexmark App

Document ID:SO7487
 
12/18/13 Properties  

Solution

What you will see 

 Scanning with...  With these settings...  Results in...
Interact for Lexmark Color or grayscale TIFF A excessively large file that generates an

"An Application error has occurred" message.

 

Suggested Remedies

Minimize complexity with various setting adjustments if supported on your device:

  • Auto-rotate
  • Deskew
  • Line Removal
  • Despeckle

NOTE: If multiple successive scan attempts fail even for smaller scan sizes, then Contact your system administrator. Reboot the printer once to regain functionality.

 

Explanation

Device memory limitations cause this issue.

 

Still Need Help?

You should consult with your IT support staff if you need additional assistane or you can contact Lexmark Technical Support. See Contact information on support.lexmark.com. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.
 



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