Thank you for your feedback



Scan to Network Utilizing an FTP Destination Folder Fails when Utilizing OCR

Document ID:SO7485
 
12/18/13 Properties  

Solution

What you will see 

 Scanning to...  With these settings...  Results in...
An FTP destination folder (path) with 20 pages or more...
  • Text
  • OCR
  • No file output to FTP server
  • White (blank screen) on the MFP appears on the screen for an undefined period of time.
  • Device eventually returns to the Home Screen.

 Pressing Email and other apps such as Forms and Favorites will produce a white screen also.

 

Suggested remedies

  • Increase the inactivity or data transfer timeout settings on the FTP server.
  • To minmize complexity, you can decrease the number of pages scanned or disable possible configuration settings that may negatively affect processing times on the MFP, such as:
    • Auto-rotate
    • Deskew
    • Line Removal
    • Despeckle

NOTE: Settings availability varies by MFP model and its equipped options.

 

Explanation

Large scan-job conversions require higher CPU utilization and time. Hence, this can affect successful data transfer to time-controlled FTP connections and temporarily impact concurrent operations on the MFP.

 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.
 



Link:
Please enter the email address you would like to send a copy of this page to.