Thank you for your feedback



Unable to Create a Scan Profile After Updating to Macintosh OS X 10.9

Document ID:SO7484
 
12/18/13 Properties  

Problem

Mac OS Mavericks; Cannot submit profile; Error message upon creating profile; Warning existing files will be overwritten; Error: Cannot write to file. Possible sharing violation; Java version 7 issue; Lexmark MFPs;

Solution

What you will see


You are unable to create a Scan Profile on any Lexmark multifunction device after updating to Mac OS X 10.9 (Mavericks). The Scan Profile dialog box opens, but you are unable to submit a profile. It displays the error message shown in the image below:

Click Image to Enlarge

 

Explanation


Currently, the latest Java version 7 breaks Scan Profile functionality. It is therefore recommended to hold off on the Java updates until a fix has been issued.

 

Recommended action


To work around this issue, it is suggested to disable Java 7 and re-enable the Apple-provided Java SE 6. To do so, please follow the steps outlined in this article.

WARNING! The third-party link found in this article is provided to help you find technical support. The details may change without notice. The third-party products that are discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

NOTE: After performing the steps specified in the article above, you may need to restart your web browser for the Scan Profile to work.

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.