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A '0' Entered For 'Unassigned' Email Shortcut Causes an Issue on the Lexmark MX71x

Document ID:TE524
 
12/17/13 Properties  

Problem

Shortcut range; e-mail shortcuts; range issues; Error stating value has to be from 1-999; Zero designation ignored; Recipient field does not populate; Recipient field remains blank;

Solution

Overview


The E-mail Shortcut field indicates "Required. Range 1-999. 0 = unassigned"; however, if you use a "0" you will encounter any of the following concerns: 

If... Then...

You enter "0" as the Shortcut designation on your printer's embedded web server > Settings Manage Shortcuts > E-mail Shortcut Setup Shortcut field...

Click Image to Enlarge

An error will appear stating that the value has to be from 1-999.

 

Note: It is possible that you will be unable to import e-mail shortcuts utilizing the unassigned "0" shortcut designation to the device.

Note: In this scenario, an e-mail shortcut with a "0" designation has already been set up.

You select the shortcut "0" on the control panelEmail Recipient Address Book  > Browse Shortcuts...

The recipient field does not get populated and remains blank.

Note: Other e-mail shortcuts are populated correctly.

 

Recommended action


To resolve any of the concerns mentioned above, the printer’s firmware should be updated to PE Release code LW30.TU.P335. Please contact Lexmark Technical Support to receive the firmware update. Our Phone or Chat Support Agents can also guide you should you need assistance in doing the update.

 

Additional Information


When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating this, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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